Stage 4 · Present

Showcase

Connect the customer's needs to the recommendation and the approved terms, so they can decide.

Status: Planned. This page describes the intended design.

The problem

Customers are often handed a price without the reasoning behind it. They compare totals, miss what is excluded, and stall at the decision.

A good recommendation is lost if it is presented as a list of part numbers.

Inputs and outputs

Goes in

  • The customer's confirmed needs from Discover
  • The recommended configuration from Design
  • The approved terms from Price

Comes out

  • Proposed options laid out side by side
  • Each option tied back to the needs it meets
  • Exclusions and assumptions stated plainly
  • A clear next decision for the customer

How the work moves

  1. Connect

    Tie each part of the recommendation to something the customer said they needed.

  2. Compare

    Show the proposed options side by side, including what each one leaves out.

  3. Clarify

    State exclusions, assumptions and open items in plain language.

  4. Decide

    End with the single next decision the customer needs to make.

An example

Fictional example. The company, people and details are invented to show the shape of the work.

Harbor Line Studio sees two options: one device per floor, or one shared device with a smaller unit upstairs. Both options went through design review and commercial review before being presented. Each lists the needs it meets, and both show the fax requirement as still open until the customer confirms it.

The next decision is put plainly: choose an option, or schedule a follow-up with the managing partner.

Where a person decides

The seller presents and the customer decides. The intended presentation uses reviewed solution details and approved commercial terms, and states what is not included.

What it hands on

What the customer decides, and why, is meant to inform the next conversation in Discover. The four programs are at different stages; this describes the intended workflow, not a live integration.

Discuss your workflow

Tell us where the work slows down between the first conversation and the customer's decision.

Email hello@sparkforgesi.com